3.1 Customer Information

When you register for our Service, we collect:

• • Name and email address
• • Business information (company name, website)
• • Billing information (processed through Stripe)
• • Account credentials and preferences

3.2 End-User Information

Through our integration with Stripe, we may collect limited information about your customers:

• • Stripe customer ID
• • Email addresses
• • Names (when available through Stripe)
• • Subscription status and cancellation attempts

3.3 Technical Information

We automatically collect certain technical information:

• • IP addresses
• • Browser type and version
• • Device information
• • Usage patterns and interaction data
• • Log files and error reports

3.4 Authentication Information

When you use Google authentication, we receive basic profile information from Google (name, email address, profile picture) as permitted by your Google account settings.

4.1 Service Provision

• • Providing and maintaining our customer retention service
• • Processing payments and managing subscriptions
• • Personalizing retention flows for your customers
• • Generating analytics and performance reports

4.2 Communication

• • Sending service-related notifications and updates
• • Providing customer support
• • Sending marketing communications (with your consent, where required)
• • Notifying you of changes to our Service or policies

4.3 Legal and Business Purposes

• • Complying with legal obligations
• • Protecting our rights and interests
• • Preventing fraud and abuse
• • Improving our Service and developing new features

6.1 Third-Party Service Providers

We share information with trusted service providers who assist us in operating our Service:

• • Stripe: Payment processing and subscription management
• • Google: Authentication services
• • Sevalla: Hosting and infrastructure services
• • Analytics providers: Service improvement and usage analysis (when implemented)

6.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6.4 No Other Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes.

7.1 Data Location

Your data is stored on secure servers located in Frankfurt, Germany, operated by Sevalla hosting services.

7.2 Security Measures

We implement appropriate technical and organizational measures to protect your data:

• • Encryption in transit and at rest
• • Access controls and authentication
• • Regular security assessments
• • Secure coding practices

7.3 Data Transfers

We do not transfer your personal data outside the European Union. All data processing occurs within EU boundaries.

8.1 Retention Period

We retain your personal data for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy.

8.2 Account Termination

Upon account termination, we retain customer data until account reactivation unless you explicitly request deletion.

8.3 Data Deletion

You may request deletion of your personal data at any time. We will delete your data within 30 days of receiving a written deletion request at support@dontchurn.io.

10.1 Cookie Usage

We use functional cookies that are essential for our Service to operate properly:

• • Session management and authentication
• • User preferences and settings
• • Security and fraud prevention

10.2 Analytics

We may implement analytics tools in the future to improve our Service. If we do, we will update this Privacy Policy and provide appropriate notice.

10.3 Cookie Control

You can control cookies through your browser settings, but disabling functional cookies may affect the operation of our Service.

11.1 Marketing Emails

We may send you marketing communications about our Service, new features, and related offers. Where required by law, we will obtain your consent before sending marketing emails.

11.2 Unsubscribe

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us at support@dontchurn.io.

11.3 Service Communications

You cannot opt out of service-related communications that are necessary for the operation of your account and our Service.