3.1 Subscription Plans

• • Subscription plans, fees, and billing frequencies are managed through Stripe
• • Plan details and pricing are displayed during the signup process
• • Additional service tiers may be introduced in the future

3.2 Free Trial

• • We offer a free trial period for new customers
• • Payment information is required during trial registration
• • Trial converts to paid service unless cancelled before trial expiration

3.3 Payment Terms

• • Payments are processed through Stripe
• • All fees are non-refundable except as specifically provided in these Terms
• • Prices may change at any time without notice for new subscriptions
• • Price changes for existing subscriptions will be communicated with advance notice

4.1 Account Creation

You must provide accurate and complete information when creating your account. You are responsible for maintaining the confidentiality of your account credentials.

4.2 Account Responsibility

You are responsible for all activities that occur under your account and must notify us immediately of any unauthorized use.

5.1 Permitted Use

You may use our Service only for lawful business purposes in accordance with these Terms.

5.2 Prohibited Activities

You agree not to:

• • Use the Service for any illegal or unauthorized purpose
• • Create retention flows that prevent customers from legitimately canceling their subscriptions
• • Create flows containing illegal, harmful, or offensive content
• • Attempt to gain unauthorized access to our systems or networks
• • Engage in any activity that could harm, disable, or impair our Service
• • Use the Service in a manner that could damage our reputation
• • Violate any applicable laws or regulations
• • Engage in activities that constitute denial-of-service attacks or similar disruptive behavior

5.3 Fair Use

While we don't impose specific usage limits, you agree to use the Service reasonably and in good faith. We reserve the right to contact you if your usage appears excessive or abusive, and to revoke access to the Service if the abuse warrants it.

6.1 Data Collection

We collect and process:

• • Basic business information from customers (name, email, billing information)
• • Limited end-user data through Stripe integration (Stripe customer ID, email addresses, names)
• • Technical data necessary for Service operation

6.2 Data Storage

Data is stored on servers located in Frankfurt, Germany, operated by Sevalla hosting services.

6.3 Data Retention

Upon account termination, we retain customer data until account reactivation unless you explicitly request deletion. We will delete your data within 30 days of a written deletion request.

6.4 GDPR Compliance

We process personal data in accordance with applicable data protection laws, including GDPR where applicable. Our lawful basis for processing is legitimate interest in providing our Service.

7.1 Our Intellectual Property

dontchurn.io, including all software, technology, and related intellectual property, remains our exclusive property. These Terms grant you a limited, non-exclusive, non-transferable license to use our Service.

7.2 Customer Content

You retain ownership of content you create using our Service. However, you grant us a license to host, store, and display this content as necessary to provide the Service.

7.3 License Termination

Upon termination of your account, your license to use our Service and access to your content will terminate immediately.

8.1 Guarantee Terms

We guarantee that our Service will generate more value than its cost during your first month of paid usage. If the Monthly Recurring Revenue (MRR) saved through successful retention (customers who were attempting to churn but decided not to cancel) is less than your monthly subscription fee in your first month, you may request a full refund.

8.2 Refund Process

• • Refund requests must be submitted within 30 days of your first billing date
• • We will calculate MRR saved based on customers who engaged with retention flows and chose not to cancel
• • Refunds will be processed within 30 days of approval
• • This guarantee applies only to the first month of service

9.1 Service Provision

We strive to provide reliable service but do not guarantee uninterrupted availability. We may perform maintenance that temporarily affects service availability.

9.2 No Service Level Agreement

We do not provide specific uptime guarantees or service level commitments.

10.1 Termination by Customer

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period.

10.2 Termination by Company

We may terminate your account immediately if you violate these Terms or engage in prohibited activities.

10.3 Effect of Termination

Upon termination, your access to the Service will cease immediately, and your content may become inaccessible.

11.1 Service Disclaimer

11.2 Limitation of Liability

11.3 Exclusion of Damages

15.1 Governing Law

These Terms are governed by the laws of the Czech Republic.

15.2 Dispute Resolution

Any disputes arising from these Terms will be resolved through good faith negotiation. If resolution cannot be reached, disputes will be subject to the jurisdiction of Czech courts.

15.3 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

15.4 Entire Agreement

These Terms constitute the entire agreement between you and Company regarding the Service.

15.5 Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations without restriction.